Tag Archives: Home To Rent

22Aug 2012

Tenant advice: Social housing lacking major detail.

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By Steve Roulstone

A short topic today, but a situation that has left me somewhat surprised by what I found last week when helping a Family member move in to a new rented home through a social housing organisation.

The Lady checking the Tenant in and I, with a common interest in renting, chatted about the differences between what they do in the social sector and what we do in the private sector and it was noticeable that despite the obvious difference being the nature of the Tenant, and their circumstances, the trappings of how we do our business remains the same, I pad and agreements in hand!

What we did not speak about and what I found the most dramatic difference was the standard of the house concerned and what Tenants are supposed to put up with in the social sector. Actually, it was not so much the house as the fittings or lack of them!

The property itself was fairly modern, being no older than twenty years or so, but downstairs only had laminate in the kitchen and bare concrete floors elsewhere. Upstairs the picture was the same with bare wooden floorboards and throughout, not a curtain at any window.

I can just imagine the reaction of any private Tenant should I carry out a viewing at a house and inform them they would have to carpet throughout and find curtains for every window themselves! I can assure you we would let very few houses!

There was also the question of the state and condition. The Kitchen had three walls painted red and one wall half painted (and not in a its finished type of half) the main bedroom was painted in union flag shades of red blue and white, in blocks some two feet wide, in stripes! The second bedroom in cerise pink on one wall only! Now when we check Tenants out of a property we ensure the decoration is both as it was when the Tenancy started and therefore in good order for the new Tenant and start of Tenancy. It seems clear that when people leave social housing they are not checked, or if they are nothing is done to correct or put right the type of decorating schemes that would strike us in the private sector speechless.

The obvious smack in the mouth opinion that I am left with, is that those who have little choice of where they are able to live because of their financial position ensuring they do not have choice, have to accept whatever house becomes available when it is offered and are therefore also left with the bill of being able to live with the very basics of comforts by having to purchase both carpets and curtains themselves!

This when they are where they are because of financial difficulties is a situation which does not sit well with me. Perhaps I am naive in my outlook, but it is clear the Housing authorities and Social Housing providers are happy to rely upon the charity of the wider family to enable those in dire straits to be provided with such basic comforts as curtains and carpets!

At least if the Government do manage to find a way of attracting the Private sector to social Tenants, another much wider subject of discussion, at least they will enjoy a far better standard of accommodation without the fear of how much such a move could cost them or their relatives!

23Jul 2012

Current Property News: English Housing Survey points of interest.

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By Steve Roulstone

The figures relating to the latest English Housing Survey have been released for 2010 / 2011. There are several results which are worthy for note and for what they are worth I include my thoughts on these highlight points for the Rental Industry. Each of these are included within the report and you can see for yourself they have been reported on in great depth, but what is not mentioned is the fact that these figures when isolated for our Industry, prove that the rental sector shows no sign what so ever in abating, indeed the pattern is shown as one of upwards growth.

Ten Year high.

And growing! I have stated before that I believe the industry represents a figure approaching 20% of the UK housing stock and these figures confirm the growth shown from the last report as being constant. This 17% figure represents an annual growth of 1.7% which with the same pattern for the last eighteen months would produce a current percentage of 19.55% across England. This does confirm more privately rented properties than the social rented sector as that figure continues to fall. But the most significant figure is the actual number of properties this now represents, as 20% would equal 2.89 million houses, up by 1.45 million in ten years. With 5% growth in the last three years, over 20,000 properties per month have been added to our sector during this same period.

Only lively sector.

That the rental sector is the only area where activity is significant is confirmed by the number of people moving during the period this survey was taken. Out of the whole, private rental sector was responsible for 63% (1.26 million) Confirming just how people are relying upon the Private Rented sector at present, as the means to finding accommodation throughout England.

Unusable stock.

One figure that shouts out at present is the number of houses that remained empty at the time of the survey, 940,000 (nearly 1 million!).  83%, some 780,200 properties were in the private sector.  On the basis of these last two figures, the best way of utilising these properties and using them again for habitation, knowing that a percentage would not be fit for habitation, would be to introduce them to the rental market and an Industry that was better regulated through professional legislation would no doubt attract more interest!

Rented property better than estimated.

The Standard Assessment Procedure (SAP) has been updated during 2009 and the new rating shows Private Rented sector property to be far better than we have been led to believe. There have been several comments in the last twelve months by the Government supporting initiatives to improve the Energy Efficiency of the Private Rental sector, including one that stated Private Rental property was the worst performing sector in the UK.  If this is the case, then these figures show there has been one hell of an increase in quality, as by now it will outperforming Privately owned property!

Shift of emphasis.

Perhaps now the Government will stop introducing so many onerous performance requirements solely for rental properties within the 2018 Green Deal energy performance plans and include moves to encourage ALL privately owned properties, whether they be rented OR owned! There now seems no excuse to target just one sector, and if changes are made, I just wonder if they will be watered down, with the knowledge that the privately owned sector is much harder to corner. I have always felt that the rental sector was targeted because it could be rather than because of any urgent need, as an excellent way of achieving Energy performance figures for to meet Government promised figures!

Healthy statistics.

Yes I know there are statistics more statistics and damn right lies! But these figures do show a continued shift towards renting as a lifestyle choice, as well as the affordable alternative to buying. Otherwise those moving would not be so high in the rental sector, but as an industry, these figures I hope will be used as further ammunition to prove to the current Government, that professional legislation is what is required as the best way forward to breed confidence and higher standards. I equally hope that our professional bodies are ensuring that they are not only requesting legislation, but confirming just how this can be achieved through self Policing within the Industry. I for one live in hope!

06Dec 2011

Current Property News: George Clark campaign for Housing.

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By Steve Roulstone

I sat and watched George Clark last night in his new programme designed to get us all up in arms about the number of properties that have been boarded up and have been left standing unused during a period when we have without doubt a massive housing shortage, but affordable housing is what the market needs and Mr Clarkes programme is designed to embarrass the powers that be into working with him and allow his Company to make the properties habitable once again.

Non Political statement.

In the main Mr Clarke managed to put a programme together which did not have a political edge and in saying what I want to say about the programme, it is my intention to do the same, because my comments are purely factual and based upon both the law as it currently stands and what I believe to be the powers that are needed to assist in raising quality of housing in the UK.

DIY I really don’t think so!

The first issue barely given time in this programme was the ability that people will have to affect changes themselves as a method of keeping the cost of renovating these houses down. But in every property visited or discussed, Electrical issues mainly with re-wiring were highlighted.  This of course is a job which just cannot be carried out by anybody who is not qualified (currently to Edition 17 of the IEE regulations) under Part P covering electrical installations in the home. Please Mr Clark, let’s get the facts right,  and let’s also be honest, electrical, heating including Gas and window replacement are the major jobs required when renovating a house, so without consideration being given to any possible structural work, there are regulations protecting people for all such services and they cannot be ignored!

Poor quality housing.

He then went on to take us around a rented property in poor condition (Could not help but wonder if the problems were the result of a failed DIY attempt?) and a property owned by people who had left it empty because they could not afford to rent it out (despite pointing out that the major problem with both properties was bad wiring!!) Sorry but I did not understand the point of this, because both houses on the face of it appeared to be in poor condition, so other than an appeal for cheap funding any point missed me by.

Proper controls needed.

What did strike me was here was yet another issue surrounding poor quality housing which would be addressed if licensed Agents were in a position to approve the property for the market prior to anybody being allowed to either let or rent the property. You cannot disagree, again from what we were shown, that both of these houses needed work, Surely this is a role that letting Agents would both wish to adopt and are in a position to carry out with ease and professionalism.

Large concern.                                                

Now far be it from me to throw a dampener on what Mr Clarke is trying to achieve here (Castle Estates joined forces with an attempt made by Prince Charles some seven years ago to resolve the same issue, which unfortunately failed) even though his own feelings about the subject seem to be the driving force, rather than any co-ordinated practical financial plan. But from the look of his web page, his own Business will be heavily involved in any solution, but the real source of the problem, which the area he covered in the first programme was created by the drive to build better housing in communities where property was emptied and or demolished, is much deeper and needs to be addressed on a much bigger format than this amicable gent will achieve, in the meantime I wish him well, providing he is realistic about what can be done under the label of DIY!

04Aug 2011

Property Landlord advice: Wooden flooring best advice

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By Michelle Strassburg

Wood flooring is popular in many homes as well as in commercial properties. Landlords often fit wood flooring due to their durability and in an attempt to give the property’s decor a modern touch. We know from speaking with property developers and landlords that in order to reduce costs, those individuals with do-it-yourself skills will often fit the floor on their own.

 As a service to Castle Estates readers we wanted to share first hand the more common mistakes that unless taken into account and corrected could seriously degrade the durability of the floor, resulting in more costs.

 Common DIY Mistakes When Fitting Wood Flooring:

 Selecting The Wrong Thickness – Quality wood flooring allows you to sand and treat the wood if it looks warn, thereby giving it a fresh and new look. Only thick floorboards will react well to such treatment.

 Choosing The Wrong Floor Finish – Different areas require different floor finish. If you are planning on installing the floor in high traffic areas such as halls and entrances, you should look into selecting Lacquered, Varnished or UV oil as they all offer better resistance to stains and spillage and much easier to clean.

 Not Taking Into Account Underfloor Heating – As a rule of thumb, unless the wood flooring you bought specifically mentions that it will cope with underfloor heating, do not fit wood flooring over such heating systems. Otherwise, with time, the wood will expand and erupt.

 Fitting Wood In Damp or Humid Areas – Wood and water do not mix well, and you probably don’t need us to tell you that. Fitting wood flooring in areas with high humidity such as basement or bathroom is ill-advised unless fitting engineered wood flooring. These types of wood flooring are made from a mix of materials (including wood) and are better suited for damp or humid conditions. In any way, it is better to first solve the cause of dump before fitting any flooring.

 Going For Inadequate Underlay – This thin layer which is fitted above the sub-floor is traditionally thought to make the floor more comfortable to walk on, however if your property is in the shape of a flat with downstairs occupants a quality underlay is essential. It will silence the footsteps of the property’s tenets.

 Fitting Over Humid Sub-Floor – Another typical mistake is fitting the floor over a humid surface. The most common humid sub-floor is concrete that has not been allowed to dry sufficiently. When fitting a wood floor, it’s essential that the humidity level of the sub-floor does not exceed 6%.

 Failing To Leave Gaps – Wood is a natural material that can expand in hot temperatures or shrink cold in temperatures. When fitting the floor, it is recommended to leave a gap of 1cm to 2cm between the floorboard and wall to allow this natural reaction to take place without damaging the wood.

17May 2011

Rental Issues: Reserving a rented property whilst a Sale completes.

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By Steve Roulstone

Rental Issues: Reserving a rented property whilst a Sale completes.

This is one of those issues that whilst rare does occur now and then and always causes confusion. I think clarity would help so that potential Tenants understand where Letting Agents are positioned and why we have to do what we do. It has happened at our office in Stafford again recently and it is the matter of how long we are prepared to hold a property before Tenants accept responsibility (sign a Tenancy agreement) that is nearly always at question. Under normal circumstances and with so many Tenants in the market at present, this problem does not and need not occur.

Legal position.

Tenants are only legally bound to pay for a property from the day they actually sign the agreement and of course Tenants do not wish to do so if they are subject to a sale which has not completed or could indeed collapse which seems to happen more often in recent years. Nobody would want to accept a minimum of six months liability for a property that should the sale collapse, you could neither afford or equally wish to use as your home. This is why Agents will quite often ask for payment from a date in time without signing the agreement as a payment in good faith but without committing the Tenant to legal documents which have far more lengthy implications.

Holding a property.

What needs to be realised is that Letting Agents have a legal responsibility to provide the best service and advise to the Landlord because of our legal position (as Agent of the Landlord) What also needs to be considered is that the Landlord will need to earn income from the property for as many days possible. Agents will do whatever they can to avoid void periods for Landlords, it is easy to see why anybody who owns a property as an investment, which is of course exactly what rental property is wants to earn rental income for every week possible. This is why once we have found a Tenant we will (in most cases?) confirm that we allow a four week period under normal circumstances for the move to be completed.

No similarity with sales.

This of course is the rub, there is nothing in the two processes which are alike, indeed the only comparison would be to expect Building Societies to allow payments to be suspended during the same period, so you can see how one sided the effect of waiting for a sale to complete now sits! Therefore we have to proceed in the best way possible for our Landlords and during a period where the rental market continues to improve, people who are renting after selling are not necessarily so attractive as prospective Tenants. I have known situations where sales collapsed after a seven week wait and resulted in the Landlord having a three month void period. Position this with our legal responsibility to give best service and advice to our Landlords and perhaps the situation becomes more understandable!

Co-operation required.

It is of course an emotive subject as anybody who has gone through a house sale nowadays would know. So we have to ask for co-operation from prospective Tenants under these circumstances and interim payments to reserve the property without asking for a legal commitment by signing the Tenancy agreement are a half way house which I believe offers both parties the ability to proceed and still deal with whatever the legal process of house selling throws at us, what we ask is that Tenants understand our liabilities and can co-operate in the same way.

29Dec 2010

Current Property news: Confidence needed for Landlords to invest.

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By Steve Roulstone

As I said in my last blog and with good timing, news is beginning to spread of a confidence in the rental market and surely led by demand, an increase in Buy to Let products, which will enable growth again next year as Landlords seek to supply property to an increasing demand for Rental housing.

Drive the market            

I do not think we will ever see the type of mortgages available before the property crash, and most would say for the right reasons, but there is no doubt that Landlords buying for a readymade market, where rents and demand are both increasing, could give timely assistance to House sales. Therefore Societies need to have the confidence that products they make available will work. It is there job to place those products at the right level to attract business but hopefully they can also see the demand which will surely increase after both the winter season, which historically has a slowing effect on the market anyway as well as this current spell of bad winter weather.

Spring is round the corner.

So by the time Easter is upon us, again historically the time that the property market increases in volume (take note BBC!) in three months time, the markets and financial houses should be able to recognise the need and start to release the products. This is also the same time that Landlords start to look at increasing their property portfolio as I know only too well from the increased level of ‘Landlord shopping’ our offices are asked to carry out. So historically and with a market as strong as the rental sector is at present the demand and percentage of rental property looks to continue to grow in strength and size.

Walk first!           

So as my own group will be ready I believe what we need now is growing signs of confidence from the markets and it will be the mortgage products that confirms this confidence if they are made available (as seen recently with short term release or special offers made available for limited periods) then others will follow suit, whether they be Agents, Landlords, Mortgage brokers or Providers, the Buy to Let mortgage could soon be the vehicle by which the property market starts to recover. Nobody wants this to be without due consideration and that means careful product pricing and placement, but that is exactly what I both hope for and expect.

25Nov 2010

Property Landlord Advice: Private Rental sector gets Government boost.

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By Samantha Knight

The Prime Minister said the Government may introduce “fixed period” tenancies to ensure new social housing tenants can be evicted if their circumstances improve. People who are given council houses are currently awarded an indefinite “secure tenancy” if they successfully complete a 12-month trial tenancy. This means they can only be evicted through the courts if they fail to pay rent, cause serious problems for their neighbours or in other exceptional circumstances. If they die, their secure tenancy can be passed on to a partner or child. Mr Cameron said the current rules meant that people in more severe need of housing were being kept on council waiting lists while some tenants’ situations got better.

Controversial statement:

“At the moment we have a system very much where, if you get a council house or an affordable house, it is yours forever … And actually it ought to be about need,” Mr Cameron told a public forum in Birmingham. His comments came in response to a mother of two teenagers, who told him she slept on a blow-up bed for two years because her council could not find her a bigger house. Your need has got greater,” Mr Cameron told her, “and yet there isn’t really the opportunity to move.

“There is a question mark about whether, in future, should we be asking, actually, when you are given a council home, is it for fixed period, because maybe in five or 10 years you will be doing a different job and be better paid and you won’t need that home, you will be able to go into the private sector.” A total of 1.8 million families are currently on waiting lists for council housing. The Government advises local authorities on how they should ration properties but councils also use their own criteria,

Changes will be difficult.

Local families living in cramped conditions and people who are homeless or have medical conditions being made worse by their houses are usually prioritised. Only some local authorities consider the income of applicants. It is thought councils and housing associations would be left to decide how long local fixed-term tenancies would last. Mr Cameron conceded that an attempt to reform the system would cause “a big argument” but was necessary. “Looking at a more flexible system I think makes sense,” he said.

The Prime Minister said that any changes would not, however, apply to people already in social housing. The Conservatives pledged in their general election manifesto to protect the rights of existing tenants. All good news for private landlords, making investing in rental property with affordable rents a safe bet.  If the Prime Ministers plans go ahead, we will have a queue of tenants now in need of private rental properties.

03Nov 2010

Property Landlord Advice: Are Building Societies qualified?

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By Steve Roulstone

It has come to my attention on two or three occasions lately that Building Societies are being particularly harsh in withholding permission when mortgagees apply to rent their property. For so many owners, renting has become the vehicle that has allowed them to move on with their lives, especially in a flat sales market and we as a National Company, have seen a vast increase in Landlords because of this trend over the last two years.

Permission Withheld!

But now it seems societies are withholding permission in some very strange situations and it would seem, with little thought to the reasons why and the consequences of their actions. The main target for their refusal would appear to be a Company let, which is where I cannot understand there stance, especially when the Company on at least two occasions has been HMCR the agency who look after accommodation for our forces personnel. Although in favour of the Societies, it would help if HMCR did not insist on a release clause for any immediate change of circumstances!!

Strange reasoning.

But the case I will concentrate on is one where permission was refused without taking any of the facts in to account and on appeal, the Landlord was told that not only would they not discuss the issue, take the individual circumstances in too account or consider the Company or the experience of the owner (Even though the amount left on the mortgage was small and represented less than 15% of the value of the house)  but that to tell the owner why permission had been refused would in their words ‘encourage the owner to commit fraud by allowing him to then state that the new conditions had been met, even if they had not’ To state that I was flabbergasted when I heard what was said would be missing how I actually felt by a short space trip!!

Human rights.

Now forgive me for raising this issue as Human Rights, but the last time I checked, in this Country you were indeed innocent until proven guilty and to make such a statement flies in the face of this fact with such impunity that it cannot be ignored. The last thing I would recommend would be for an owner to go against the wishes of their Mortgage Company and I believe in this case a re-mortgage is taking place with a Company who know and approve the situation (and I am made to believe at a cheaper rate to boot!) but come on Building Societies, the recent problems have not been caused by your paying customers, and to act it such an arbitrary way towards us is not acceptable. The least you could and should do is give individual consideration to each scenario and stop acting like some medieval Baron running your own court as both Judge and Jury!

Consequences

We are told that it is not in their interest to have houses re-possessed but really, what is happening if permission is not given or individual circumstances heard as against this blanket decision approach, is people who need to move to gain employment, are being forced to accept lower prices for property where if in negative equity, the effects could damage people’s lives for years to come, if not indefinitely! Not to forget that when statements like that repeated above are made, and such blanket policies are enforced, they merely prove themselves to be ignorant of how the rental market works and therefore unqualified to make decisions that have such an impact on our lives.

24Aug 2010

Property Landlord advice: The art of Property Management for Landlords.

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By Steve Roulstone

Why manage yourself?

As a professional Letting agent, we are often asked to find Tenants for Landlords who are going to manage the property themselves. This is because they feel that once the initial service has been provided, which is requested because of our ability to both provide professional referencing as well as ensure that the process and agreements are correct in format and content, they will be capable of looking after the property after the Tenant has moved in.

What happens next?

What happens after we have completed our job and handed the Tenant contact details for the Landlord is the key to self Management, because if the Tenant is under a Full Management service, they will then continue to receive contact and information whilst they settle in, including more detailed information and utility confirmation and usually continued contact as the final details are completed for their tenure. At this stage the Tenant is getting to know how the Management works and getting to know the people involved. I actually firmly believe that the smaller agency is very good at this, because they offer the same contact no matter what the issue.

More contact = Happy Tenant

We know from experience that by ensuring the Tenants are settled in, knowledgeable about how the Tenancy is going to work and receiving assistance in dealing with utilities, keys, maintenance issues (which always seem to come at the start of most Tenancies) and the legal side of the Tenancy including setting up rental payments, they feel welcome and comfortable with the situation. Rather than the Agent becoming a nuisance to them, we prove that we are going to be able to make living at the property a more pleasurable time in their lives.

Less contact = Abandoned Tenant

But if they do not have anybody who is prepared to assist in sorting these issues out, the opposite happens. They will probably not let you know that the door to one of the kitchen cupboards has become loose, that post has arrived for the Landlord, that they have a new Mobile number etc etc! Instead, what happens is unless as a self Management Landlord you keep regular contact with your Tenant, they feel that you have abandoned them in the property.

The consequences.

And this is important, as many Landlords find to their cost when they either need to visit the property or even worse, at the end of the Tenancy. A Tenant who is left to feel that the Landlord is happy to take the rent, but not to ensure they are comfortable will possibly stop looking after the property and advising of any issues. I would state that it is a dangerous scenario and not wanted by any Landlord. If you are a Landlord who wants to manage the property yourself, always make sure that you keep regular contact and carry out regular visits to the property. If you do not want to do this, use your Letting Agent to manage the property on your behalf!

19Jul 2010

Property Landlord Advice: Advertise on the Web or in the Press?

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By Steve Roulstone

House or Flat to Rent?

How do you advertise on behalf of your Landlord, hopefully in a manner that keeps them happy and feeling that you are looking after their property, but does that mean we have to continue to advertise in traditional ways?

Houses to Rent or Flats to Rent?

Where do you look if you want to rent a property, my point is that so often it is a different source than where you would want to advertise if you have a property to rent! So Landlords and Tenants want to see their properties listed in different sources, Tenants will utilise the web for their search and Landlords so often want to see us present on such portals as Rightmove, but still want to see the property listed in the local papers and here is the dilemma.

Breaking News: Press turns to the Web!

Because I travel the country speaking to National Letting Agency offices, I have the opportunity to ask what local trends in the Residential Lettings market are and more and more where the income from advertising matters, local press are opening their own web sites, because we are all turning away from Paper advertising. The reason is simple, they are far too expensive even set against Rightmove charges (and I do not say that lightly!)

We only want to Rent the House or Rent the Flat, Honest!

And that is the whole point, we need to convince our Landlords that we only have their interest at heart, because if you are in an area where paper advertising still leads the way, we will still advertise in the papers. In the meantime we need to collect facts and figures to give the story behind the trends, and convince our Landlords that papers listings are no longer needed.

The answer is in your Landlord rights

But in doing the right thing our whole aim is blown apart, for it is my belief that our problem lies with where Landlords look for Agents to see who to contact and it is only in our listings of Flats to Rent and Houses to Rent that they find us, so I have just blown my own recommendation out of the water, because while Landlords still answer the question ‘Where did you find our name’ with the answer, ‘in the local paper’ the press will still get my money!!