Tag Archives: Landlord Advice

By Steve Roulstone

As a Letting agent who also offers Block Management services, it is a common scenario for us to have Landlords who have just purchased a Leasehold property to question what is behind the charges that are linked to Leasehold properties. We feel this is because, whether purchased new from a developer or through a Private sale, it seems the information given by the legal profession in explaining why and what the charges cover can lack depth.

Part one- who does what.

So this Blog which is in two parts is to confirm the differing scenarios you can be faced with when buying a Leasehold property. You would think this part would be straight forward, but it is not, as we fulfil a role where we can be employed by either side of a responsibility fence and at times made to look as if we are on the side of the Freeholder and at others holding up the rights of the Leaseholders. Complicated it is, but here as ‘Part one’ are the differing Management structures.

Freehold Controlled.

The Freeholder, if a Right to Manage (RTM) Company has not been set up, will control who does run the site, usually through a Managing Agent that they appoint and this is where the major difference lies. The Agent is therefore beholden to its client the Freeholder. The Leaseholders still pay in the same way as they would under any RTM but it is the freeholder and not the Leaseholder that has the power to control the budgets. It can therefore seem to the uninitiated that the Agent is working against the Leaseholder especially if the Leaseholder does not get their way when considering the site requirements.

Freeholder controlled with Resident input.

This is why on many sites where a Management Company has not been set up either by the Freeholder or the  Lessees through RTM a Residents Committee will exist enabling lessee input into day to day decisions about the running of the site. This is where problems can occur, because clear lines of authority become vague concerning who can request what and with what authority. It is a situation I shall return to.

RTM

More often than not nowadays, plans are drawn up for the site to be handed over to the control of a Management Company Ltd, who will be written into the Lease as the organisation responsible for running the site and appointing a Managing Agent. Handover would normally happen once a site is complete; this allows the builder to run the site until completion, although the payments and expenditure items will be a liability of the Leaseholder from day one. The Management Company would then take over the formal running of the site and be run by Directors appointed from Leaseholders with again, the Lease directing how such appointments are made. These positions are confirmed through the AGM attended by all Leaseholders once a year. Once the site is completed, the Freehold is then also passed on to the Management Company, who may or may not as the Company decides, continue to collect Ground Rent.

 RTM with Freeholder.

The other manner in which sites are run is where the Freeholder retains the Freehold and collect Ground Rent, however the RTM Company continues to run the site is exactly the same manner as the Freehold owning RTM and in fact little will be heard of from the Freeholder under this style of Management. This would normally happen on a smaller site developed by a smaller builder, but once again the Lease will dictate the rights and requirements of the parties concerned.

By Steve Roulstone

Part 4; Just how flexible is the house?

Finally in my humble opinion, you need to consider how easy the property will be able to be used as a rental house, not just for you as Landlord, but also by the Tenant. It is these practicalities that will be in the mind of any possible Tenant when they visit the house in the first place and my experience of such is littered with examples.

Furniture.

The number of times a rental has fallen through because the Tenant could not get his furniture (usually the settee) in the lounge is by far the most common. The size of room is not usually the issue, rather where are the doors situated. I myself have turned down a house because the Landlord had built a conservatory with an entrance from the lounge, which meant there were three doors and a fireplace to contend with. The end result was a total lack of wall space. There is also the issue of tight corners and narrow staircases. They do still exist and if for example the bedrooms do not have fitted wardrobes, you have to imagine how such large pieces of furniture are able to be manoeuvred around any tight corners.

Gardens.

Now for the big one! It is to be hoped that the garden is not the main reason anybody buys a rental home, but a fiddly set of borders and rockeries are a definite disadvantage to a Tenant. Exactly the opposite of flexible! It should also be remembered that just because a garden is immaculate when handed over, does not mean that the Tenants are expected to know when to cut plants back or down in accordance with the RHS Gardening year book. The expectancy on a Tenant to look after a garden is that of what is considered reasonable in very general terms. In other words, one man’s Eden project is another man’s Butterfly garden. Both are acceptable, providing they are not left alone completely. So make them easy to start with, it will pay in the long run. I am not suggesting concrete wall to wall, but perhaps a new lawn is better than a rockery and vegetable patch.

Decoration.

If you are lucky (just like my Landlords) The Tenant will rent for several years and decorate top to bottom himself. As a Landlord I have never been so lucky. So you need to consider how easy it will be for you to decorate, which will be needed along the way and ideally between Tenants. This means that dado rails and wallpaper are not the best way forward. Anaglypta however is perfect, because you can apply a coat of paint easily and quickly. Likewise anything other than sapele doors are more difficult and will probably need several coats. White painted doors fit the bill, look clean and are again neutral in colour and therefore better all round. The point being that these issues are not deal breakers, but by changing or decorating or dealing with them at this stage, you could remove difficult decisions from a later date and make the property more flexible during its lifetime as a rental property.

 Thats all folks!

This four part article is by no means the definitive ‘what to do when buying’, but hopefully it is a big enough one to provide you with a basis to start. In all seriousness it is your Agent (and everybody else you know who is a Landlord) that will help fill in the gaps. I have said before you will be surprised just how many people you know own at least one other property which is rented out. One thing for sure, is that the trends we are currently experiencing show no signs of slowing down. Even quite periods, the like of which we have witnessed since Easter are only a week away from a busy one. Only two weeks ago, we were discussing just how many properties we have available at present. After what are possibly two record weeks renting those very same properties, I know the ‘we need more properties to rent’ discussion is only a couple of days away!

By Steve Roulstone

Part 3; Will the house be popular with Tenants.

The next area for consideration when buying a house for the rental market, now you have your major suppliers sorted and know the property itself is sound of construction, is to look at the area itself and what facilities are going to attract Tenants to rent your property. The prime example is always the schools but access to public transport can be equally as important.

Style of House.

And in this case I do mean style! If you moved in tomorrow, would it provide everything you wanted? Would your furniture (and therefore anybody else’s) fit with the decoration. Making it easy for a Tenant to move in to a house is half the battle, if they do not have to compromise because their furniture does not ‘go’ with the decoration they are being asked to make a decision. If the decoration is neutral then it is one less decision to be made and that might just be the reason why your property is chosen. This means not only decorating as needed but fitting new carpets as well. Nowadays, the range available means that it is possible to find a quality finish such as the range of Berber which will be very pleasing on the eye and still hard wearing.

Bathroom and kitchen.

Now for the two most important rooms in the house. I always say it because people remember the description when put like this, that Tenants must be able to see themselves cooking in the kitchen and naked in the bathroom. This principal has never changed and with the number of properties available, if you are making a decision now then it is one to bear in mind from the start. A small kitchen does not allow for the vision of playing the chef and similarly a cold bathroom or one with poor decoration does not encourage people to feel comfortable in the house! These are important matters and ones that are not to be forgotten. I would suggest if the property you are considering does not offer these two rooms in good order, then either add the cost of replenishment or look elsewhere. I well remember looking at a house to confirm the Landlord had found a good property only to realise that it had no bath, just a shower. They are therefore ruling any Tenant with a small child out of the market for their home. Why reduce options if you do not need to?

Amenities.

So now let’s consider what is outside the front door and what your Tenant is liable to want. As mentioned, a house in a good school catchment area is always going to be popular. So you will need to find this out, although the price will reflect this as well (as would the achievable rent) but this will be the very reason why this property will cost more – popularity! Next, how do they get about? Is the local transport system close to hand, nobody wants to walk a mile to the bus stop, especially if kids are involved (this will just mean Mum and Dad Taxis Ltd!) On the other hand is it close to a local station, or a place of employment such as a hospital? By looking at the area and scoring the pluses against the minuses you will get a clear picture of how popular a property could be, but be realistic, those of us who like the countryside sometimes find it difficult to see why others do not. This is not about your opinion, but that of others, be sure it is their opinion you are thinking about.

Flexible.

Finally, look at the options for Tenants; this is a lot simpler than it sounds, because it is what the house offers that enables Tenants to use the house in differing ways.  In its simplest of forms, does the house have more than one reception room? Is there a garage or a shed, or a conservatory? All of these are going to allow the property be utilised in a more flexible manner. The more flexibility a Tenant can see in the home, the more reasons they can find to rent it. I well remember one of the reasons a house in Stafford was chosen above another was because there was a small office at the rear of the garage that was accessible from the house. The Tenant saw just how he was going to separate his children from the household when they had homework. Even though it was a smaller property than the other options he had, it was the flexibility that worked for him and the reason why that property won over others.

Knowledge is all.

The important point at this stage is to think about the scenarios around renting, imagine yourself in the house and how you would live in it and remember that the Agent you choose will be a vital source of information on all of these areas. This and all sources of information should be considered at this stage.

By Steve Roulstone

Part 2; Make sure it is sound for the future.

In this second of four Blogs about buying a house to rent, I am going to concentrate on the property itself and its long term sustainability. A rental property as an investment should be looked at as at least a ten year term. This is the period of time that history suggests all property will show an improvement in value in. That is what you are purchasing after all, an investment, so at this stage it is important to be sure the property is going to give you the life span you wish for trouble free. Of course, that cannot be guaranteed at such an early stage, but there are several areas that can be researched now to limit any possible expensive problems further down the line.

Floors.

The first major area is the floors on both levels. What are they made from, do they look in good order, is there any evidence of damp on the lower floors? Are the carpets in good order? Does the property smell of damp? If there is a cellar, do not forget to look at the floor boards that will be exposed, this will help you understand the condition of the floor above. Problems apart from damp are if either electrics or heating have been installed as a secondary installation.  Alterations to a house are not always under the heading of modernisation. In the rented house I currently live in, so much was cut away from floorboards to cater for Central Heating pipes, new boards have had to be installed.

Roof.

If at all possible, always look in the loft. Old or badly fitted roof trusses can cost a fortune to replace and if you do not get in to the loft (You can always take your own step ladders and torch) you may never find out. Although it is not just the roof of the house you are looking at that will give any problems away. Have the neighbours had new roofs? If so why? No harm in knocking on a door to find out.  Upstairs the problems to watch out for are the same, only this time the damp will be from the roof, so look out for signs of damp ceilings or condensation spots, such as old bathrooms with new appliances, the two do not always go together.

Electrics.

Two points for consideration here, firstly have the electrics been modernised and secondly do they need to be modernised. To look at the latter first, with today’s electronic requirements, a lack of plug points becomes a serious problem. I have known Tenants to phone and ask for increased plug points when a property only had two per room, and because the Landlord said no, they moved. Risk of an empty property is always to be avoided! The point that must be considered is do you want Tenants to have to run extension cables everywhere? If plug points are not supplied, they will have little option. Therefore re-wiring is a cost that will have to be born at some stage. If it has already been done, then a certificate by a competent electrician will have been provided. You will need to see it before proceeding, to prove the installer was competent and that the work was carried out to safe standards. Because of your duty of care to a Tenant, without such evidence, it would be difficult to prove you had provided it!

Heating.

Another area where DIY installations are to be avoided! I was once asked to manage a house, where the DIY work was so bad, three Tenants could have died in the same instance, two from electrics and the third gassed because of lack of ventilation. Luckily we checked it all first. Central Heating which works and is efficient is a given nowadays. It has to be remembered that the selection of property is growing, cutting corners with either insufficient heating or inefficient heating is a situation to be avoided. Therefore, if new heating has been fitted then again, you need to know when and by whom? Ask for running costs as they should give you a feel for a problem if you think one exists. The boiler is then the piece of equipment that could cost the most, check its age and if it has been serviced on a regular basis?

Eyes open.

The first viewing, which if possible should be avoided at a time when the property is empty (else who will answer your questions?) Is the time to remove yourself from the feeling of being a proud owner of property. This is the time to consider all possible problems, who owns which boundary? Is it clear where boundaries lie? I always stop in each room and turn slowly, then do the same outside, front and back, garage and sheds, this is the best time to walk away – before you have actually started!

By Steve Roulstone

 

There have been several questions asked and answered in the press lately, covering several aspects of buying a property to rent. So I have decided to write down what we at Castle Estates consider to be the most important matters for consideration when buying a property for the rental market.

Parts 1 through 4.

I will be writing the Guide in four parts dealing with what to do from the start to completion. This is not meant to be a comprehensive list, rather pointing you in the right direction. Other matters are bound to arise as you progress through financing, choosing an Agent, dealing with Insurance and then finding the property and making comparisons to decide which property is best value for money.

Part 1; Choosing your Finances, Insurance, Accountant and Agent.

Before you even arrange your first viewing of a property, it is a good idea to ensure firstly that you have the right finance to be able to purchase a rental home, especially with the current mortgage availability. Size of deposit will be crucial and by speaking with a mortgage broker (always better to ask your friends for a recommendation if you are unsure, you will be surprised just how many are also Landlords!) you will get a feel for exactly what calculations are needed to ensure the mortgage will be covered by the rent.

Insurances.

It is popular now to call Buildings Insurance for a rental property Landlords Insurance nowadays. It is not, it is Buildings Insurance, but you would still be better to speak to those who specialise in the rental market rather than mainstream Insurance providers, who always seem to offer Landlords Insurance as a premium. Some Mortgage Companies now insist on their own Insurance policies, ensure you are aware before committing to a mortgage what the cost is. It could make your mortgage less competitive! There is also proper Landlords Insurance to be considered. Your Agent will assist here, but Industry recognised meaning of Landlords Insurance is a policy that offers Guaranteed rent if the Tenant fails to pay the rent and Legal expenses to remove the Tenant as quickly as possible and of course, using Industry specialist experts to carry out the role!

 Accountants.

Unfortunately, Income from your rental property is taxable. Therefore you should seek advice from an Accountant so that your income is properly accounted for at the end of each year. When this additional income is small, I know that some consider an Accountant to be a cost they could do without, but speaking from experience, I have never been disappointed by the savings they have been able to make, compared with the cost of ensuring you are legal with the Taxman. By law, we have to advice Income tax offices of every penny paid to Landlords each year.  Therefore if the taxman knows what has been earned from the property, it makes sense to ensure you have claimed against every bit of allowable expenditure you can. The best person to do that for you is an accountant!

Agent.

Well I would suggest Castle Estates wouldn’t I! The legality surrounding this market means that we would suggest a professional Letting Agency to look after your property. In short, these are some of the reasons why; Ability to credit reference Tenants, Regular property visits, Time served arrears chasing systems, Knowledge of the industry and the law, Professional Inventories, Professional agreements and clauses and a network of Maintenance Contractors. What you need to do is choose one before you start. Make sure they are associated with a professional industry body and belong to such organisations as Safe Agent and The Property Ombudsman. After all, they will be able to advice you at every turn and all at no cost until such time as you yourself are earning from the property. (A genuine case of free advice)

By Steve Roulstone

Nowadays, especially with the profusion of property currently available in Staffordshire, it is becoming more popular for some Landlords to consider employing a second Agent to source a Tenant for them.  This is especially the case with Tenant find Landlords as the Tenant is easier processed if there is no Management scenario, which makes swopping between Agents much more difficult. We have just experienced such a scenario for a Managed property and the consequences are not ideal.

The Problem.

The house itself was the problem, not only was it a large four bed roomed detached house, but it sat right on the edge of a natural area of outstanding beauty that justified the expensive valuation. Understandable when the garden is surrounded by deer fencing and the road stops right outside your home! The problem being that property of this value has been as difficult to rent during the spring as it has been to sell! The Landlord spoke about his urgent need to rent and we chose a second Agent between us that we thought would best help his cause.

Control.

In effect when using this method we control and therefore retain Full Management. In this instance the second Agent found the Tenant, this of course does happen, but we take over as soon as the Tenant confirms their interest and we negotiated the referencing procedure through to check in. What confused the issue with this Tenant, was that we were dealing with the parents of the Lady concerned who held the same surname (the same surname we were provided with by the second Agent) they lived out of the area and were not the quickest when going through the procedure.

Procedure.

This meant that the process took about twice as long as it should have done, and after passing referencing, we raised the paperwork in the same way as always, confirming addresses, bank details, asking all relevant questions at the relevant times and carried on booking the check in and clearing payments prior to the date.

The Check in.

Therefore, it was not until the actual check in that we discovered the person renting the property had never even visited the property before until that day and that even the forms were completed by the Tenants parents (Although signed correctly by the Tenant) The problem being, that even though the Referencing forms had been completed indicating no pets, when asked as part of our inventory procedure, the Tenant suddenly announced that they had a small dog!   

The reolution.

In the end, after confirming we would not proceed until clarification from the Landlord, the check in was delayed as we would not proceed and hand over keys without specific approval, the Tenancy commenced one day late and the Landlord ended up with a dog in his house, accepting a larger deposit rather than lose another month at least finding a replacement.

The Lesson.

It is a rule for our office never to accept a Tenant for a property until they have viewed the house concerned, accepting that sometimes, when people are abroad, differing arrangements need to be made. But at these times we do everything we can to avoid problems prior to the check-in. Needless to say, having looked at how this situation arose, we will ensure that we meet any and all Tenants if the same situation arises again if at all possible and there is no doubt this has been a lesson for us as well as a check on our systems.

Timely reminder.

A reminder because we would normally go through such questions when carrying out property viewings which are always carried out accompanied, giving us the chance to ensure we are fully aware of the Tenants circumstances. The problem arose because we assumed the second Agent had already done what we did when assessing the Tenant at the initial viewing and there is the lesson – never assume – you know the old saying, it can make an ASS out of U and ME!

By Steve Roulstone.

Over the last three weeks, different issues have arisen concerning Insurance, all of which are worthy of note but not to the stage where they warrant their own blog, but they are important enough in  my opinion to be explained especially as for Landlords who are trying to deal with Insurance when renting your home, they do cause both concern and confusion.

Clarification.

There are two TV adverts that at present need clarifying, the first being the advert for Direct Line, where they mention Landlords Insurance. The reason this causes confusion and I have already had several Landlords who now believe that what Direct Line offer is a new product that they must also take, is that as an Industry, Landlords Insurance means ‘Rent and Legal Expenses’ cover. What the advert is talking about is Buildings Insurance which is for Landlords, by no means a special product, as the Insurance Companies that specialise in the Industry have been around as long as the Industry has.

Landlord spy.

The second advert, also by Direct Line, flies so much in the face of the principals which are enshrined in the law surrounding renting of property, namely ‘Peaceable Occupation’ that it is laughable. This is the one with the Landlord with a pair of binoculars. Worst than suggesting that either a Landlord would do such a thing, or that such behaviour is reasonable, is that the Tenant is shown hiding as if guilty! It is of course supposed to be a spoof, but not one that this Letting Agent sees the funny side of!

Small Print.

More important than the above which are at the best misleading, are the two real time cases that have affected Landlords of our own concerning their own Buildings Insurance cover. The first is the small print surrounding what a particular Insurance Company included insisted upon as acceptable by way of requirements for any Tenant. It was the first time we had come across this and we discovered purely because a member of our staff was very thorough in checking the Landlords documents, but in short, they insisted upon minimum earnings and hours of work per week. This opens a whole new area of concern for all Landlords, but at least we can advice all we speak to of the risk!

Reaction Time.

Secondly was a flood suffered during the recent cold spell, not by frozen pipes but by the failure of a valve. The damage, which happened between Tenants when the property was empty, also affected next door, but the reaction time in getting the property surveyed and starting to both dry out and repair, was in our opinion, the worst we have ever seen. It is difficult to know how to avoid this happening again, but I certainly feel that when looking at the cheaper end of Insurance cover, before a policy is taken with, shall we say an unusual supplier? Then ensure you have at least one reference, because we feel this Landlord has lost at least two months’ rent, which is more than the original cost of the Insurance!

Conclusion

Well the only one that springs to mind is that Insurance is a field that is going to continue to supply topics of conversation. Given the current FSA regulations, it is also one that fewer people can enter in to conversation about professionally, as we are not allowed to recommend Insurance providers ourselves, despite our daily involvement ‘in the field’. This is supposed to protect customers and ensure nobody gains financially from such advice. Perhaps the reality is that this is a short term view and that Companies in our position can actually help! But in my experience what cannot be denied is that the adverts cause more confusion than clarity.

By Steve Roulstone

Recent changes in the way in which EPC documents have to be displayed are quite frankly being made to look ridiculous by the way in which they are being translated. It is of course well known that there are always areas that need clarification when new legislation is introduced, but the plethora of new requirements being launched at our industry at present does beg the question, why is it so unclear how to introduce changes that, if we got them wrong, are subject to a financial penalty?

EPC Displays.

The clarity is supposed to be how and where the information shown on the EPC is displayed. There are three areas of concern, when a property is being viewed, when it is being advertised and when it is being displayed. The problem lies with the latter, but all affected areas have had to be clarified.

Property viewings.

This for us was the easiest to deal with, as the EPC has to be available for all potential Tenants when a viewing takes place. As our staff carry I Pads with the EPC stored for every property being marketed, along with as much information as a Tenant may require, this was easy to deal with. All we needed to get clarified was that an electronic version, with a back up of the written version being supplied either in the post or by e-mail. It is.

Advertising.

This includes both the paper version of advertising as well as through the web. Again, after some suggestions that the EPC would have to be placed alongside each property advertised in the paper, it was confirmed that it does not need to be in this format. Good job really or this post would have had two targets for the ridiculous suggestion of the year!

Display advert.

Now for the area that has me looking to the skies in frustration! It is well known that property details are in by far the majority of Lettings or Estate Agent offices produced in A4 size, or something very close. This includes the window display and in our case as with many others on a rolling TV display. Well somebody has now decided that the front page of the EPC should be included on page one of the document displaying the property, if the document includes for a rented property a photograph and the price as well! Not much point in producing it if it does not!

New Style.

They also state that it has to be page one of the new style, but that the new style is not needed for those that have already been produced (They last ten years for a rental property) so firstly, how can we show the new style unless we pay for an updated version? If you visit the EPC report retrieval site www.epcregister.com to recover a report it is STILL shown in the old style?

 Ridiculous requirement!

But worst of all, is how can a form designed for A4 reproduction, with close on 50 lines of information be shown clearly ON an A4 sheet of paper and leave any room for anything else to be displayed on the same sheet of paper? Does this mean that all property display details are going to have to be re-produced in A3 to allow room? Are every single Estate and Letting Agent in the country going to have to change their display units costing £millions? This is (once again) an effect of the changes that has just never been thought through, the practical requirements and sheer ability to be able to comply with the need to show the EPC in the manner described is just impossible?

Conclusion

I just do not have one! I just hope that common sense prevails in the end and that a proper solution is found, in the meantime all Agents are left wondering what to do whilst being in danger of having a fine clapped on them for failing to display EPC details in the new format! Or do we just change all internal and window display units and spend a fortune changing them? Just in case!!

By Steve Roulstone

Just when you think you may find it difficult to think of something to find as a topic for the second Blog of the week, actually working day to day in a Lettings office comes up trumps. There is after all always something happening and something to write about but never surprising. The point is that it is nearly always a subject that has cropped up before, quite often from a different angle or from a differing view point, but very rarely is it a subject that is new to our experience, which means we are able to respond correctly and quickly.

When is a Guarantor not a Guarantor.

Today’s topic is one that usually only raises its head when another problem exists in the background, so when the conversation starts with the statement ‘I do not want to be a Guarantor any more’ The first question has to be why and then of course we have to advise the consequences, which, unless a replacement is already lined up, is that the Tenancy is still live and that they are still responsible as Guarantors.

Differing positions.

Of course there are many differing situations, this morning’s was the most common one, one partner has left the house and the Guarantor has found themselves looking after the child’s ex partner. This is usually the worst scenario, as we also have to inform the wounded parent that not only are they still liable, but also their child is still responsible for the rent and of course property  as well, until acceptable alternative arrangements are confirmed.

Best advice.

 Of course we do everything possible to make people aware of their liability before the agreement is entered in too, including a separate fact sheet for the Guarantor which is also signed separately to the agreement. The problem is who reads them? We also prefer the Guarantor to be present at the check-in, where the Tenant who has also been given a copy of the agreement to read prior to moving in, which is also ignored more often than not. The point being  that no matter how much we try and at least some do read the information, so it is worthwhile, a percentage of those that do not end up hearing exactly what they do not want to hear when the question is asked.

Solution.

Well in real terms, i.e. as per the agreement, there is not a solution, rather the Tenants have to abide by notice, if the second party still wants to leave and therefore the Guarantee agreement still stands. However taking a practical stance, providing the Landlord does not loose rent then either a replacement can be found or an alternative Guarantor, but ONLY when either criteria is met and new documents signed is the original agreement replaced and not until. Of course if as stated the second person does not leave or no alternative Guarantor can be found, then there is no change!

Conclusion.

So my original statement stands, because a Guarantor is the Guarantor for the duration of the agreement. Of course such problems, whilst being the bread and butter of such articles as mine, do not happen often and if 95% of Tenancies pass without a hitch, then the same percentage of Guarantors never have to make that phone call! 

 

By Steve Roulstone

 

It may not be news to some, but to me the two year anniversary of my Blog page (This is the 200th Post) marks the changes that both the industry and my Company have gone through during this time. It started as a way of promoting the name of the group at a time when I was both a Franchise holder and Franchisee of the Castle Estates Group. The Anniversary marks a time when the Franchise group has ceased trading and my own Franchise has become an independent Letting Agency, as have all of the National Castle Offices across the country.

 

Changes in trade.

 

On the face of it, such a statement of fact may seem to be a statement of failure, as the group no longer offers Franchising at all. But rather it is a statement about the industry itself, which no longer in my humble opinion suits the Franchising model, in the same way that Estate Agency never has either. The reason is simple, because of the housing sales collapse, nearly every Estate Agents in town has added lettings to their business model and one can hardly blame them, as there is no doubt this saved many Companies from closing during the last three years.

 

Changes in Law.

 

This period has also seen many changes in law as Governments continue to try to put their control on a sector which they obviously felt was not giving Tenants a fair deal. Regular readers will know that I look on our industry as two sectors, the non professional and the professional. Legislation has enveloped all. The only pity is that our professional bodies were not strong enough to convince the Government that they could self Police and until legislation enforces all Agencies to join a professional body this will not change.

 

Changes in rules of the game.

 

Not all legislation has been to do with how the industry treats its clients however and of course there have been many changes involving procedure, which ultimately DO effect how clients are treated, but are more to do with how we carry out our business than the principals used in doing so. Most of these changes have only just taken effect through the Localism Act, such as new regulations surrounding Tenants Deposit and the manner in which the Energy Performance Certificate is dealt with. No doubt we will continue to see more, although without being Political, it tends to be the socialists that encourage control of our every move rather than the current incumbents.

 

Trading as a Letting Agent.

 

So back to the day job! Well that has been the result of the major change during the time this blog has been running and in fact I am pleased to state that this Blog has been one of the more consistent factors in my daily work. It is a task I both enjoy and feel offers a real service to our client base, both Landlord and Tenant. Certain posts now find themselves repeated in our local papers so the presence of the Blog has more to do with the day to day running of an agency now without the National link. This is a fact that is confirmed in its content matter as more local issues are discussed than National on a weekly basis.

 

 Next two years.

 

Well I hope for more of the same. There is certainly never a shortage of topics as everything surrounding the Industry is discussed on a weekly basis. From viewings to agreements, buying property and preparation for the market, Informing both Tenants and Landlords, discussing professionalism and how to deal with problems, we have covered it all and hopefully will continue to do the same, no matter what changes are introduced.